1. Introduction
Welcome to The Horseshoe Shipston (accessible at https://horseshoeshipston.com).
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or interact with our services.
We act as the data controller for personal data processed through this website under UK GDPR and the Data Protection Act 2018.
2. Information We Collect
We may collect the following types of information:
- Information you provide voluntarily
Name, email address, phone number and any message when you use our contact form, send us an email, or make an enquiry about bookings or events. - Automatically collected information
IP address, browser type/version, operating system, referring page, pages visited, time/date of visit, and time spent on pages (via cookies and similar technologies). - Cookies and tracking technologies
We use essential cookies for site functionality and may use analytics cookies (e.g. Google Analytics) to understand how visitors use our site. You can manage cookies via your browser settings or our cookie banner (if implemented).
3. How We Use Your Information
We use the collected information for the following purposes:
- To respond to your enquiries, messages or booking requests
- To improve our website, services and customer experience
- To analyse website usage and performance (anonymised statistics)
- To comply with legal obligations
- To protect the security and integrity of our website
4. Legal Basis for Processing
We process personal data on the following legal bases:
- Consent – for non-essential cookies and optional marketing communications (where applicable)
- Legitimate interests – responding to enquiries, website analytics, security
- Legal obligation – when required by law
- Contract – if we enter into a booking or service agreement with you
5. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Service providers (hosting, analytics, email service – all under strict data processing agreements)
- Professional advisers (accountants, lawyers) when necessary
- Law enforcement, regulators or government bodies when legally required
6. Data Retention
We keep personal data only for as long as necessary for the purposes outlined in this policy:
- Enquiry/contact form data – up to 12 months (unless required longer for legal reasons)
- Analytics data – usually kept for 14–26 months (depending on provider settings)
7. Your Rights
Under UK GDPR you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (subject to legal retention requirements)
- Restrict or object to processing
- Data portability
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with the Information Commissioner’s Office (ico.org.uk)
To exercise any of these rights, please contact us using the details below.
8. International Transfers
Some of our service providers (e.g. Google Analytics) are based outside the UK/EEA. Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place (UK International Data Transfer Agreement / adequacy decision / standard contractual clauses).
9. Security
We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet is 100% secure.
10. Third-Party Links
Our website may contain links to third-party sites (e.g. TripAdvisor, Facebook, Instagram). We are not responsible for their privacy practices. We encourage you to read their privacy policies.
11. Children’s Privacy
Our website and services are not directed at children under 16. We do not knowingly collect personal data from children under 16.
12. Changes to This Privacy Policy
We may update this policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
The Horseshoe Shipston
6 Church Street
Shipston-on-Stour
Warwickshire, CV36 4AP
United Kingdom
Email: hello@horseshoeshipston.com